Shipping,Return and Refund Policys

Shipping

We currently offer shipping to U.S for only 5$ flat rate or 8$ fast shipping . And Canada  through USPS based on package weight and destination in Canada it varies according to the weight. 

​

Media Mail: 3-10 days

First Class Package (smaller packages): 1-3 days

Priority Mail: 1-3 days

​

Orders will be fulfilled within 1-2 business days after order placement to ensure quick delivery. Tracking will be provided for all shipments by email.

​

International Shipping

We are currently offering international shipping  options to select countries. Shipping prices are calculated based on weight, dimensions and location.

If your country is not listed, please send an email to kitabeusa@gmail.com and KitabeUSA can add it to the list. 

​

Please note: KitabeUSA is not responsible for customs, duties or tax fees incurred on shipments outside the US. By completing checkout, each customer agrees to pay any customs duties and/or taxes that may be applied by international authorities. If any customer refuses to accept the package and it is returned to KitabeUSA, the shipping fees as well as any other charges applied will be deducted from any requested refund.

Returns and refund :

• If you’ve received an incorrect item or a damaged product, please email kitabeusa@gmail.com with your order number and reason for return within 14 days. Return shipping costs will be covered by Kitabeusa.
• Your satisfaction is important to us! If you are not 100% satisfied with your purchase, please let us know within 5 days of receiving your order if you would like a full refund or exchange. Any product you return must be in the condition you received it. Return shipping costs are covered by the customer. To return a product, please email kitabeusa@gmail.com for a return merchandise authorization.
• If you receive a damaged item, please be sure to photograph the package in the condition it was received and reach out to us as soon as possible but no later than 5 days after receipt so we can file a claim with the shipping service. We secure all our products but cannot control damage that occurs during the shipping process.